Privacy Policy

CholoEAT respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.choloeat.co.uk, contact us, submit an enquiry, request a demo or interact with our marketing.

It also explains your rights and how you can contact us about your information.

This policy applies to our public website and lead generation activities. It does not replace any separate privacy notices or data processing agreements that may apply to customers using our EPOS, online ordering or other services.

1. Who We Are

This website is operated by CholoEAT, a trading style of Cholo Digital Limited, registered in England and Wales under company number 10802890.

Registered office: Prospect House, Featherstall Road South, Oldham, OL9 6HT
Email: info@choloeat.co.uk
Website: www.choloeat.co.uk

For the purposes of UK data protection law, Cholo Digital Limited is responsible for the personal information covered by this Privacy Policy.

2. What Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide to us

For example, when you contact us, request a demo or submit an enquiry:

• Your name
• Business name
• Email address
• Telephone number
• Business address
• Information about your business and the services you are interested in
• Any other information you choose to include in your message

Information collected automatically

When you visit our website, we may collect certain technical information, such as:

• IP address
• Browser type and device information
• Pages visited and how you use the website
• Approximate location derived from your IP address
• Information about cookies and similar technologies

The information we collect depends on the features and technologies used on our website.

3. How We Collect Your Information

We may collect personal information when you:

• Visit our website.
• Submit a contact form.
• Request a free demo.
• Ask for information about our services.
• Contact us by email or telephone.
• Subscribe to marketing communications.
• Interact with our website through cookies or similar technologies.

We may also receive information from third-party services that help us operate our website, manage enquiries or provide marketing services.

Where we obtain personal information from another source, we will provide the required privacy information in accordance with applicable law.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests.
• Arrange demonstrations of our services.
• Provide information about our products and services.
• Communicate with you about your enquiry.
• Manage and follow up on leads through our customer relationship management system.
• Improve our website and services.
• Understand how visitors use our website.
• Send marketing communications where permitted by law.
• Maintain the security and functionality of our website.
• Comply with legal and regulatory obligations.

We will only use your information for purposes that are compatible with the reason it was collected, or where otherwise permitted by law.

5. Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Consent
Where you have given us permission to use your information for a specific purpose, such as certain marketing communications.

Contract
Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Legal obligation
Where we need to process information to comply with a legal or regulatory requirement.

The lawful basis we rely on will depend on the specific processing activity.

6. Marketing Communications

We may contact you about our services where you have requested information, submitted an enquiry or otherwise provided your details for a purpose that permits us to do so.

We may also send marketing communications where we have a lawful basis to do so and where required consent has been obtained.

Marketing communications may include:

• Email
• Telephone
• SMS
• Other electronic communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us.

You may also ask us to stop contacting you for marketing purposes.

We will respect your marketing preferences and will not continue sending direct marketing where you have objected, subject to any limited exceptions permitted by law.

7. Customer Relationship Management

We use a customer relationship management system to help us manage enquiries, leads and business communications.

Information you provide through our website or other contact channels may be stored in our CRM.

We may use this information to:

• Respond to your enquiry.
• Arrange a demonstration.
• Follow up on your request.
• Manage our business relationship with you.
• Maintain records of communications.
• Send marketing communications where permitted by law.

We will only retain and use this information for appropriate business purposes and in accordance with applicable data protection law.

8. Analytics and Website Performance

We use analytics and website performance tools to understand how visitors use our website and to help us improve its functionality, content and user experience.

These tools may collect information such as:

• Pages visited.
• Time spent on the website.
• Device and browser information.
• Approximate location.
• How visitors arrived at our website.

Where required, we will obtain consent before using non-essential analytics or tracking technologies.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Make the website function properly.
• Remember preferences.
• Understand how visitors use the website.
• Improve website performance.
• Support marketing and advertising activities.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through our cookie consent tool, where available.

You can also adjust your browser settings to block or delete cookies, although this may affect how the website functions.

For more information, please see our Cookie Policy: www.choloeat.co.uk/cookie-policy

The ICO advises that non-essential cookies generally require consent, while strictly necessary cookies may fall within an exemption.

10. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our website and provide our services.

These may include:

• Website hosting and technical service providers.
• Contact form and email service providers.
• Customer relationship management systems.
• Marketing and communication platforms.
• Analytics and website performance providers.
• Professional advisers.
• Legal, regulatory or law enforcement authorities where required.

We do not sell your personal information to third parties.

Where we use service providers to process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

11. International Transfers

Some of our service providers may process personal information outside the UK.

Where this happens, we will take appropriate steps to ensure that any transfer is carried out in accordance with applicable data protection law.

This may include using appropriate safeguards or relying on an applicable adequacy decision or other lawful transfer mechanism.

12. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes for which it was collected.

For example:

• Enquiry information: We may retain it for as long as necessary to respond to your enquiry and manage any resulting business relationship.
• Marketing information: We may retain it while you remain subscribed or until you ask us to stop, subject to our legal obligations.
• CRM records: We may retain information for as long as necessary to manage our business relationship, maintain appropriate records and comply with legal obligations.
• Website and technical information: Retention will depend on the type of information and the purposes for which it is used.

We may retain certain information for longer where necessary to comply with legal, accounting or regulatory requirements, resolve disputes or protect our legal rights.

We will review the information we hold and securely delete or anonymise it when it is no longer needed.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or internet transmission can be guaranteed to be completely secure.

You should take care when submitting information online and avoid sending sensitive information through ordinary website forms unless specifically requested.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Restrict how we use your information.
• Object to certain processing, including direct marketing.
• Withdraw consent where we rely on consent.
• Request data portability where applicable.
• Complain to the Information Commissioner’s Office.

You can exercise your rights by contacting us using the details below.

We may need to verify your identity before responding to certain requests.

We will respond to valid requests within the time required by applicable law.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

CholoEAT A trading style of Cholo Digital Limited
Prospect House, Featherstall Road South, Oldham, OL9 6HT
Email: info@choloeat.co.uk
Website: www.choloeat.co.uk

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated “Last updated” date.

We recommend checking this page periodically to stay informed about how we use personal information.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

CholoEAT
A trading style of Cholo Digital Limited
Prospect House, Featherstall Road South, Oldham, OL9 6HT
Email: info@choloeat.co.uk
Website: www.choloeat.co.uk